Mailchimp vs Mailercloud: The Best Email Marketing Tool for 2024

Mailercloud or Mailchimp: Which reigns as 2024's best email tool? Our review highlights their strengths in automation and pricing.

In 2024, the digital marketing landscape is more competitive than ever, and at the heart of it lies the crucial role of email marketing. Among the plethora of tools available, Mailchimp and Mailercloud stand out. But which one reigns supreme for your marketing needs? This comprehensive guide will delve into the features, user experience, pricing, and more, to unveil the best email marketing tool for you in 2024.

User Interface and Experience: The Gateway to Efficiency

Navigating the Platforms

The usability of an email marketing tool is crucial as it directly impacts your ability to execute campaigns effectively. Both Mailchimp and Mailercloud offer unique experiences in this regard, catering to different user preferences.

Mailchimp has long been known for its user-friendly interface. The platform welcomes you with an intuitive dashboard that simplifies navigation, making it easy to find what you need. From setting up campaigns to managing subscriber lists, every aspect of the tool is designed with the user in mind. Its drag-and-drop email builder allows for quick creation of visually appealing emails, making it an ideal choice for those who prioritize ease of use and efficiency.

Mailercloud, a newer entrant in the email marketing arena, also focuses on user experience but with a slightly different approach. Its interface is clean and modern, with a focus on streamlining the email marketing process. While it might not have the same level of detailed guides and resources as Mailchimp, Mailercloud’s straightforward approach is appealing for users who prefer a no-nonsense, efficient tool.

Customization and Design

Customizing your email campaigns to reflect your brand’s identity is essential in email marketing. Both Mailchimp and Mailercloud offer various degrees of customization, but in different ways.

Mailchimp shines with its extensive library of templates. Whether you’re looking to send out newsletters, promotional emails, or transactional messages, Mailchimp has a template for nearly every occasion. These templates are highly customizable, allowing you to tweak layouts, colors, and fonts to suit your brand’s style.

Mailercloud, on the other hand, offers a more limited selection of templates compared to Mailchimp. However, what it lacks in quantity, it makes up for in quality and customization options. The templates are modern and fully responsive, ensuring your emails look great on any device. Mailercloud’s design interface is intuitive, making it easy to personalize templates even if you don’t have a background in design.

Automation and Workflow

In today’s fast-paced digital world, automation is key to efficient email marketing.

Mailchimp’s automation features are robust and easy to navigate. You can set up automated welcome emails, re-engagement campaigns, and more with just a few clicks. The platform also offers advanced segmentation and behavioral targeting, allowing you to personalize your messages based on subscriber actions and preferences.

Mailercloud provides essential automation capabilities that cater to most business needs. Its automation workflows are straightforward to set up and manage, offering a good balance of functionality and simplicity. While it might not offer the same level of advanced automation as Mailchimp, Mailercloud’s automation tools are sufficient for businesses with straightforward email marketing needs.

Pricing Structures: Balancing Budget and Features

Understanding the Investment

In the competitive landscape of email marketing tools, the pricing structure is a key determinant in selecting the right platform. Both Mailchimp and Mailercloud offer various pricing plans, catering to different sizes and types of businesses.


  • Free Plan: Available with basic features, suitable for up to 2,000 contacts and 10,000 sends per month with a daily limit of 2,000.
  • Essentials Plan: Starting at around $9.99/month, this plan includes all email templates, A/B testing, custom branding, and support for up to 50,000 contacts.
  • Standard Plan: Starting at approximately $14.99/month, this offers additional features like retargeting ads, advanced insights, and automation tools, catering to up to 100,000 contacts.
  • Premium Plan: Starting from $299/month, aimed at larger businesses, offering advanced segmentation, multivariate testing, and unlimited seats and role-based access.


  • Free Plan:
  • Includes up to 1,000 subscribers and 12,000 emails per month.
  • Access to basic features like email campaigns, reports, and list management.
  • Basic Paid Plans:
  • Up to 5,000 subscribers: Starting at approximately $10/month, with unlimited emails.
  • Up to 10,000 subscribers: Starting at approximately $15/month, also with unlimited emails.
  • As the number of subscribers increases, the price scales accordingly.
  • Higher Volume Plans:
  • Up to 25,000 subscribers: Starting at around $45/month.
  • Up to 50,000 subscribers: Starting at around $75/month.
  • Up to 100,000 subscribers: Pricing available on request.
  • For more than 100,000 subscribers, custom pricing is offered.

Mailchimp has a tiered pricing strategy, starting with a free plan that’s ideal for small businesses or beginners. As your needs grow, there are several paid options – Essentials, Standard, and Premium. The price increases with the number of contacts, making it a scalable option for growing businesses. However, it’s important to note that advanced features like multi-step journeys and detailed segmentation are reserved for higher-tier plans. This could mean higher costs as you seek more sophisticated capabilities.

Mailercloud, a relatively newer contender, provides a competitive pricing model. It also starts with a free plan, which is generous in terms of the features offered, including access to basic automation tools and templates. Its paid plans are based on the number of subscribers and emails sent, and they tend to be more affordable compared to Mailchimp’s similar tiers. This makes Mailercloud an attractive option for startups and small to medium-sized businesses looking for a cost-effective solution with a comprehensive set of features.

Assessing Value for Money

When evaluating Mailchimp, consider the wide range of features available at each pricing level. For businesses that need in-depth analytics, extensive integration options, and advanced automation, Mailchimp’s higher-tier plans may offer the necessary tools despite the higher cost.

Mailercloud, with its straightforward and budget-friendly pricing, provides a viable option for businesses with a tight budget but still in need of effective email marketing tools. Its focus on offering essential features in its basic plans can deliver good value for businesses just stepping into the realm of email marketing or those with simpler needs.

Integration Capabilities: Enhancing Email Marketing Efficiency

Expanding Functionalities Through Integrations

The ability to integrate with other digital tools and services enhances the functionality of an email marketing platform, making this a crucial factor to consider.

Mailchimp offers an extensive range of integrations, connecting with a multitude of platforms and services. This vast array of integrations includes eCommerce platforms, CRM systems, social media tools, and more, making Mailchimp a highly adaptable choice for businesses with diverse operational tools.

Mailercloud provides essential integrations with key services and platforms, ensuring users can link their email marketing efforts with other critical business operations. While the number of integrations is fewer compared to Mailchimp, Mailercloud covers the basics, ensuring that users can connect their email marketing with important tools like eCommerce platforms and CRM systems.

Tailoring to Specific Needs with API Access

For businesses with unique needs, both Mailchimp and Mailercloud offer API access for custom integrations. Mailchimp’s API is known for its robustness, allowing for a wide range of tailored solutions and integrations.

Mailercloud’s API, while not as extensive, offers enough capabilities to create custom integrations for businesses with specific requirements. This feature ensures that both platforms can be effectively integrated into a business’s existing tech ecosystem.

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Customer Support: Ensuring a Seamless Experience

The Impact of Support on User Satisfaction

Customer support is a critical aspect of any email marketing tool. It not only helps in resolving issues but also enhances the overall user experience. Both Mailchimp and Mailercloud understand this and have established support systems to assist their users.

Mailchimp offers a comprehensive support system that includes email support, a detailed knowledge base, and community forums. For users on higher-tier plans, it provides 24/7 live chat and phone support. The strength of Mailchimp’s support lies in its extensive self-help resources, which are filled with detailed guides, tutorials, and answers to frequently asked questions. These resources enable users to independently troubleshoot issues and learn at their own pace, making Mailchimp a great choice for those who prefer self-service options.

Mailercloud, though a newer player in the email marketing space, prioritizes direct and responsive customer support. It provides email support across all its plans, and the responses are typically prompt and helpful. While Mailercloud may not offer as extensive a range of self-help resources as Mailchimp, its direct support approach is appreciated by users who prefer a more personalized assistance experience.

Assessing Responsiveness and Effectiveness

The effectiveness of customer support is often judged by its responsiveness and the quality of assistance provided. Mailchimp, with its large user base, has developed a support system that is capable of handling a high volume of inquiries efficiently. Users can expect detailed and helpful responses, whether they are navigating through the self-help resources or reaching out directly via support channels.

Mailercloud, with its focus on personalized support, ensures that users receive prompt and relevant assistance. This approach is particularly beneficial for businesses that require immediate help or have specific queries. The quality of support provided by Mailercloud, despite being a smaller platform, often receives positive feedback from its users.

User Experience and Ease of Use: A Key Differentiator

The user experience and ease of use of an email marketing tool are crucial, as they directly impact the efficiency and effectiveness of your marketing efforts. Both Mailchimp and Mailercloud offer distinct experiences in this regard.

Mailchimp is renowned for its user-friendly interface, which is intuitive and easy to navigate. This makes it an excellent choice for businesses of all sizes, particularly those with limited technical expertise. The platform’s drag-and-drop email builder, straightforward campaign setup, and clear analytics dashboard ensure that even first-time users can create and manage campaigns with ease.

Mailercloud also provides a user-friendly experience, focusing on simplicity and efficiency. Its interface is clean and intuitive, making it easy for users to navigate through various features. While it might not offer the same level of detailed guides as Mailchimp, Mailercloud’s straightforward approach is suitable for users who prefer a more streamlined email marketing tool.

Tailoring Campaigns with Flexibility

Customization and flexibility in creating and managing email campaigns are important for aligning with your brand’s messaging and goals.

Mailchimp offers a wide range of customization options, allowing businesses to tailor their emails to match their brand identity. Its flexibility in campaign management makes it suitable for a variety of marketing strategies.

Mailercloud, while offering fewer customization options compared to Mailchimp, provides sufficient flexibility to meet the needs of most users. Its focus on simplicity and performance makes it a practical choice for businesses that prioritize ease of use and effective email marketing.


In the quest to find the best email marketing tool for 2024, both Mailchimp and Mailercloud present compelling cases, each with its unique strengths and offerings.

Mailchimp stands out as a comprehensive solution, perfect for businesses of all sizes looking for a feature-rich platform. Its user-friendly interface, extensive template library, advanced automation, and analytics make it a top choice for those who need a versatile and robust tool. The wide range of integrations and extensive self-help resources add to its appeal, though its tiered pricing model may be a consideration for businesses with a rapidly growing subscriber list.

Mailercloud, while newer to the scene, offers a straightforward, efficient email marketing solution. Its user-friendly approach, competitive pricing, and responsive customer support make it an attractive option for small to medium-sized businesses. While it may not have the extensive range of features and integrations of Mailchimp, Mailercloud provides all the essential tools needed for effective email marketing, making it ideal for those who prioritize simplicity and cost-effectiveness.

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