Mailchimp vs Gist: The Best Email Marketing Tool for 2024

Gist vs Mailchimp: Who leads the 2024 email marketing scene? Our review dives into their features, pricing, and usability.

In the fast-paced world of email marketing, choosing the right tool can feel like navigating a maze. Enter two of the most talked-about options for 2024: Mailchimp and Gist. Both have their fans and their unique strengths, but which one will lead your business to email marketing success? Let’s take a deep dive into these platforms, starting with one key area of comparison.

Feature Comparison: Automation and Personalization

In the realm of email marketing, automation and personalization aren’t just buzzwords; they’re the cornerstones of effective campaigns. They’re what turn a generic email blast into a meaningful conversation. How do Mailchimp and Gist stack up in these crucial areas?

Mailchimp – The Familiar Powerhouse

Mailchimp has been a go-to name in email marketing for years, and for good reason. It’s like the Swiss Army knife of email tools – packed with features yet surprisingly easy to use. Automation in Mailchimp is a breeze. Whether it’s setting up a welcome email series, triggering happy birthday messages, or segmenting audiences for targeted campaigns, Mailchimp handles it with finesse.

But it’s in personalization where Mailchimp really shines. It allows you to segment your audience based on their behavior, preferences, and past interactions, making sure that your messages hit the mark every time. This level of personalization is like having a one-on-one conversation with each subscriber, increasing engagement and building stronger relationships.

Gist – The Rising Challenger

Gist, while newer to the scene, is quickly making a name for itself. It’s like the agile startup that’s bursting with innovative ideas. Gist takes automation and personalization to a different level, offering features that are particularly appealing to tech-savvy marketers and businesses focused on detailed data analytics.

With Gist, automation goes beyond email. It encompasses various aspects of marketing and customer support, integrating chatbots, and automated helpdesk solutions. Personalization in Gist isn’t just about addressing a subscriber by their name; it’s about tailoring the entire customer experience, from the first website visit to every follow-up email.

Who Takes the Lead in Automation and Personalization?

Deciding between Mailchimp and Gist in this category boils down to your specific needs and preferences. If you’re looking for an all-in-one tool that’s proven, user-friendly, and offers robust email automation and personalization features, Mailchimp is your best bet.

However, if you need a tool that not only handles email automation but also seamlessly integrates with other aspects of customer communication and support, Gist might be the way to go. Its innovative approach to personalization across multiple channels can be a game-changer for businesses with a more holistic view of customer engagement.

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Pricing and Plans: Matching Value with Investment

In the world of email marketing tools, pricing and plans are as crucial as the features they offer. It’s like picking the right subscription service – you want the best value for your money. Let’s see how Mailchimp and Gist measure up in terms of pricing and the value they deliver.


  • Free Plan: Available with basic features, suitable for up to 2,000 contacts and 10,000 sends per month with a daily limit of 2,000.
  • Essentials Plan: Starting at around $9.99/month, this plan includes all email templates, A/B testing, custom branding, and support for up to 50,000 contacts.
  • Standard Plan: Starting at approximately $14.99/month, this offers additional features like retargeting ads, advanced insights, and automation tools, catering to up to 100,000 contacts.
  • Premium Plan: Starting from $299/month, aimed at larger businesses, offering advanced segmentation, multivariate testing, and unlimited seats and role-based access.


  • Gist offers a range of tools including email marketing, live chat, and marketing automation.
  • Free Plan: Includes basic features with limits on the number of contacts and emails.
  • Professional Plan: Starting at $29/month when billed annually, includes full marketing automation, live chat, and other advanced features.
  • Premium Plan: Custom pricing based on the specific needs of a business, offering additional customization and dedicated support.

Mailchimp – Flexible Options for Diverse Needs

Mailchimp, known for its versatility, offers a variety of pricing tiers to cater to different business sizes and needs. Starting with a free plan – a great option for small businesses or those just dipping their toes into email marketing – it provides essential features with some limitations on the number of contacts and email sends.

As your needs grow, so do Mailchimp’s plans. The tiered pricing structure, based on the number of contacts and the level of features you need, includes advanced options like behavioral targeting, multivariate testing, and advanced analytics. While Mailchimp might not be the cheapest option on the market, the range of features it offers at each pricing level often justifies the investment, especially for businesses looking to scale their marketing efforts.

Gist – Competitive Pricing with a Comprehensive Approach

Gist takes a slightly different approach to pricing. It offers a competitive edge, especially for businesses looking for a comprehensive suite of tools beyond email marketing. Gist’s pricing is based on the number of contacts and the range of features, similar to Mailchimp, but with a focus on its all-in-one functionality, including live chat, marketing automation, and helpdesk features.

For businesses looking for an integrated solution that covers various aspects of customer interaction and support, Gist provides significant value. The cost might be higher than some basic email marketing tools, but the breadth of features and the integration of different marketing and support tools can make it a cost-effective solution in the long run.

Assessing the Best Value for Your Investment

Choosing between Mailchimp and Gist in terms of pricing comes down to your specific needs and how you value the range of features offered.

Mailchimp is ideal for those who primarily focus on email marketing and prefer a platform that scales with their growth, offering more sophisticated features at higher pricing tiers.

On the other hand, if you’re looking for a tool that not only handles email marketing but also integrates other aspects of customer communication and support, Gist might offer better value. Its all-in-one approach can streamline operations and potentially reduce the need for multiple separate tools.

User Interface and Ease of Use: The User Experience Battle

In the world of email marketing tools, the user interface and overall ease of use are like the steering wheel of a car – they determine how comfortably and effectively you can navigate. Let’s examine how Mailchimp and Gist fare in providing a smooth and user-friendly experience.

Mailchimp – The Epitome of User-Friendliness

Mailchimp has long been lauded for its intuitive user interface. It’s like walking into a well-organized room where everything is right where you expect it to be. The platform is designed with the user in mind, making it simple to create, manage, and track email campaigns.

Whether you’re crafting an email, segmenting your audience, or analyzing campaign performance, Mailchimp makes these tasks effortless. The drag-and-drop email builder, in particular, is a standout feature, allowing even those with no graphic design experience to create visually appealing emails. For small businesses or those without a dedicated marketing team, this ease of use is a significant advantage.

Gist – Comprehensive but with a Learning Curve

Gist offers a more comprehensive suite of tools, which naturally comes with a steeper learning curve. It’s akin to stepping into a high-tech control room – there are more buttons and screens, but once you learn how to use them, the control you have is unparalleled.

The platform combines email marketing with other functionalities like live chat, marketing automation, and helpdesk support. This integration is incredibly powerful but can be overwhelming for new users or small teams. However, for businesses that require these multi-faceted tools and are willing to invest the time in learning the system, Gist’s user interface becomes a powerhouse of marketing and customer service capabilities.

Navigating the User Experience Landscape

In choosing between Mailchimp and Gist based on user interface and ease of use, consider your team’s familiarity with digital marketing tools and your willingness to climb the learning curve.

If you prefer a straightforward, easy-to-use platform that makes email marketing simple and efficient, Mailchimp is the go-to choice. Its user-friendly interface is ideal for those who want to get their campaigns up and running quickly without a steep learning process.

For those who need a broader range of tools and functionalities and are ready to invest some time in mastering the platform, Gist offers a comprehensive solution. While it may take longer to become proficient in using all its features, the payoff is a highly integrated system that can manage multiple aspects of your digital marketing and customer support.

Integration Capabilities: Expanding Your Marketing Arsenal

In the digital marketing landscape, the ability of an email marketing tool to integrate with other software and services is akin to having a well-connected network. It amplifies your reach and capabilities. Let’s explore how Mailchimp and Gist compare in their integration capabilities.

Mailchimp – A Hub of Connectivity

Mailchimp has established itself as a hub for integrations, offering a wide array of options to connect with various platforms and services. Its integration list reads like a who’s who of digital tools – from major e-commerce platforms like Shopify and WooCommerce to CRM systems like Salesforce and social media channels.

These integrations allow for a seamless flow of information between Mailchimp and other tools, enhancing the efficiency of your marketing campaigns. For instance, integrating an e-commerce platform enables you to create targeted emails based on purchase history, while a CRM integration can help tailor your communications based on customer interactions.

Mailchimp’s integrations are designed to be user-friendly, requiring minimal technical expertise to set up. This makes it an attractive option for businesses of all sizes looking to create a cohesive and efficient digital marketing ecosystem.

Gist – Focused and Functional Integrations

Gist takes a more focused approach to integrations. While its list may not be as extensive as Mailchimp’s, it offers deep and functional integrations with key services that complement its all-in-one platform approach.

Key integrations include CRM systems, e-commerce platforms, and various productivity tools. These integrations are particularly effective due to Gist’s comprehensive nature, allowing for a high degree of automation and personalization across different aspects of marketing and customer service.

For businesses looking for a tightly integrated system that covers email marketing, customer support, and sales processes, Gist’s integrations provide a streamlined and effective solution. However, this requires a certain level of comfort with setting up and managing more complex integrations.

Choosing the Right Integration Ecosystem

Your choice between Mailchimp and Gist in terms of integration capabilities should be guided by the scope and depth of integrations you need for your business.

If you are looking for a wide range of integrations and a platform that can connect with a multitude of other tools easily, Mailchimp is your best bet. Its vast array of integrations and user-friendly setup make it a versatile tool for a diverse digital marketing strategy.

On the other hand, if you need a tool that offers more focused integrations that tie closely into an all-in-one marketing and customer support platform, Gist is the way to go. Its integrations, while not as numerous, are deeply functional and enhance its overall suite of tools.


As we wrap up our comprehensive comparison between Mailchimp and Gist, it’s evident that both platforms offer distinctive strengths and cater to different business needs. The decision between these two isn’t just about picking a tool; it’s about choosing a partner that aligns with your marketing strategy and goals.

Mailchimp stands out as a user-friendly, versatile platform that excels in automation, personalization, and offers a wide range of integrations. It’s ideal for businesses of all sizes looking for a reliable and easy-to-use email marketing solution. The platform is particularly suitable for those who are new to email marketing or who need a straightforward tool that can scale with their business. With its intuitive design and extensive feature set, Mailchimp simplifies the complexities of email marketing.

Gist, on the other hand, positions itself as a comprehensive all-in-one tool, integrating email marketing with customer support and sales tools. It’s a great fit for businesses looking for a more integrated approach to their digital marketing and customer interaction efforts. While it may have a steeper learning curve, Gist offers deep functionality, particularly for those who are tech-savvy or have specific needs around customer support and sales integration.

Ultimately, the best email marketing tool for 2024 is the one that fits your business’s unique needs, goals, and capabilities. Whether you choose the comprehensive and user-friendly Mailchimp or the integrated and feature-rich Gist, both platforms have the potential to drive your email marketing efforts to new heights.

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author avatar
Ritu Dey
Rituparna is our go-to for all things tech. She delves into each business software in-depth for a hands-on review, as soon as they arrive. She hails from a Masters in English background and at WinSavvy, she usually writes on email marketing, SEO and social media marketing.
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