How to Use Freshmarketer: An Explainer

How to use Freshmarketer.

In the era of digital business, leveraging tools to optimize conversion rates is no longer a choice, but a necessity. One such tool that has gained immense popularity is Freshmarketer. This explainer will guide you on how to harness Freshmarketer’s potent features to your advantage and pave your way to digital success.

Understanding Freshmarketer

Freshmarketer is a complete conversion rate optimization (CRO) toolkit. It offers a suite of features designed to help businesses understand their users better, streamline marketing efforts, and ultimately increase conversions. Whether you are just stepping into the digital arena or looking to upgrade your current toolkit, Freshmarketer has something to offer.

Freshmarketer’s Key Features

Before we delve into the application, it’s crucial to comprehend the key features Freshmarketer boasts.


Heatmaps allow you to visualize user interactions with your webpage, highlighting areas where users click, scroll, or move their mouse most frequently.

Session Replay

Session Replay enables you to view the actions of your users in real-time. You can watch videos of individual user interactions to understand where they face challenges or drop off.

A/B Testing

Freshmarketer’s A/B testing feature allows you to compare two versions of a webpage to identify which one performs better. This feature allows you to make data-driven decisions about changes to your website.

Funnel Analysis

The funnel analysis feature helps you identify where you are losing potential customers in your conversion funnel.

Harnessing Freshmarketer’s Features

Let’s explore how to use each of these features to optimize your conversion rate.


Heatmaps provide insights about how users interact with your webpage. To leverage this tool:

  1. Set up the Heatmap: You’ll need to specify the URL of the page you want to track.
  2. Customize the settings: Determine the number of pageviews you want to track and configure other settings, like device type.
  3. Analyze the Heatmap: Once the data starts coming in, you can review the Heatmap and use this information to improve your webpage design.

Session Replay

To use the Session Replay feature:

  1. Set up Session Replay: Like the Heatmap, specify the URL of the page you want to track.
  2. Start capturing sessions: Freshmarketer will start recording sessions of user interactions.
  3. Analyze sessions: Review the videos to understand user behavior better and identify pain points in the user journey.

A/B Testing

With A/B Testing, you can compare two versions of a webpage to see which one drives more conversions. Here’s how to do it:

  1. Create a new experiment: Specify the URL of the page you want to test and create a variant with the changes you want to test.
  2. Set your success metric: This could be clicks on a specific button, form submissions, or any other goal relevant to your business.
  3. Run the experiment: Freshmarketer will start showing the two versions of the page to your visitors and collect data on their interactions.
  4. Analyze the results: Once the test is complete, Freshmarketer will provide detailed reports to help you understand which version performed better.

Funnel Analysis

To perform a Funnel Analysis:

  1. Define your funnel: A funnel could be a series of pages that lead to a conversion, such as product page > add to cart > checkout.
  2. Analyze the funnel: Freshmarketer will provide a visual representation of your conversion funnel, allowing you to see where users are dropping off.

Using Freshmarketer in Your CRO Strategy

Freshmarketer is a comprehensive tool that can substantially enhance your overall CRO strategy. From leveraging its robust analytics for A/B testing, funnel analysis, to optimizing webpage design using heatmaps and session replays, it can boost your website’s performance significantly.

Consider integrating Freshmarketer into your conversion rate optimization process, be it the different methods of CRO, A/B Testing, or even while considering a website redesign.


By now, you should have a good grasp of how to use Freshmarketer to optimize your website’s conversion rates. The tool offers a lot more than what’s covered in this explainer, so don’t hesitate to explore its other features. Remember, conversion rate optimization is a continuous process. Keep experimenting, keep testing, and keep refining your strategies. With Freshmarketer by your side, you’re well-equipped to turn your digital business into a conversion powerhouse.

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WinSavvy Editorial
WinSavvy Editorial consists of our SEO specialists and other team member, including our legal help who help skyrocket our client's growth on a daily basis. It includes Archisman, our experts' say head, Sowa, the one in-charge of our "Analysis" category and Ushashi, our head of all data-analysis content!
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