SendGrid vs Elastic Email: The Best Email Marketing Tool

Discover the superior email marketing tool for 2024 in our SendGrid vs Elastic Email comparison. Get the insights you need

Hey there, fellow marketers! Are you gearing up to make a splash with your email marketing in 2024 but find yourself stuck between SendGrid and Elastic Email? You’re not alone in this digital dilemma. Both tools are top contenders in the email marketing arena, but which one will be your champion? Fear not! We’re diving deep into a head-to-head comparison of these two giants, slicing through the marketing jargon to bring you a clear, actionable guide. So, grab a coffee, and let’s unravel this together in the simplest, most engaging way possible!

SendGridElastic Email
sendgridelastic mail
G2 Score – 4.0 out of 5 starsG2 Score – 4.3 out of 5 stars
TrustRadius Score – 7.6/10TrustRadius Score – 8/10

Feature Set: The Toolbox Showdown

Unveiling the Arsenal: What Each Platform Brings to the Table

When it comes to email marketing tools, the range of features offered can make or break your campaign’s success. It’s like choosing the right ingredients for a gourmet meal – each element adds a unique flavor. Let’s peek into the toolboxes of SendGrid and Elastic Email to see which one has the spices you need for your 2024 email marketing feast.

SendGrid: The Seasoned Campaign Chef

SendGrid is like that experienced chef in a bustling kitchen, equipped with a variety of tools to handle any culinary challenge. This platform has been a go-to choice for marketers for years, and it shows in its feature-rich offering.

At the heart of SendGrid’s arsenal is its robust deliverability. It’s like having a secret sauce that ensures your emails reach the inbox, bypassing the spam folder’s abyss. This is crucial for marketers looking to maintain high open and click-through rates.

Next up is scalability. SendGrid can handle everything from small, personalized campaigns to massive email blasts without breaking a sweat. It’s like having a kitchen that can cater to an intimate dinner party or a grand wedding reception with equal finesse.

Then there’s the integration aspect. SendGrid plays nice with a host of other tools and platforms, ensuring that your email marketing efforts are in sync with your overall strategy. It’s like having kitchen gadgets that work in harmony, making your cooking process smooth and efficient.

Elastic Email: The Agile, Innovative Cook

Elastic Email, on the other hand, is like the innovative, agile chef who’s always trying new recipes. It’s a platform that has gained popularity for its flexibility and user-friendly approach.

One of Elastic Email’s key features is its intuitive design. Setting up campaigns is straightforward, making it a favorite among those who prefer a no-fuss approach. It’s like whipping up a delicious meal without needing a complex recipe book.

Another highlight is the cost-effectiveness. Elastic Email offers competitive pricing, which is particularly appealing to small businesses or startups. It’s like finding high-quality ingredients at an affordable price – a real boon for the budget-conscious chef.

Elastic Email also impresses with its customization capabilities. You have the freedom to tailor your emails to fit your brand’s unique taste, ensuring that each campaign reflects your style and resonates with your audience.

Pricing and Affordability: Weighing Your Options


  • Free Plan: Offers up to 100 emails per day forever.
  • Essentials Plan: Starting at $14.95 per month for 50,000 emails per month, with no daily sending limit. Includes basic email features.
  • Pro Plan: Starting at $89.95 per month for 100,000 emails per month, includes advanced features like dedicated IP addresses and sub-user management.
  • Premier Plan: Custom pricing for high-volume senders needing advanced features and customization.

Elastic Email

  • Unlimited Email Plan: Offers unlimited email sends per month. Pricing starts at $15/month for up to 5,000 contacts, with increasing rates for more contacts.
  • Pay as You Go Plan: Charges based on the volume of emails sent. Starts at $0.09 per 1,000 emails, with the price decreasing for higher volumes.
  • Email API Plan: Tailored for developers and high-volume senders. Offers robust API with detailed reporting. Pricing is based on volume and specific requirements.

Cost Matters: Finding the Right Fit for Your Budget

In the dynamic world of email marketing, where strategies evolve and businesses grow, choosing a tool that aligns with your financial constraints is as crucial as picking the right features. Pricing is not just a number; it’s a reflection of value, scalability, and investment in your marketing future. Let’s delve deeper into how SendGrid and Elastic Email position themselves in the spectrum of affordability and value.

SendGrid: A Premium Investment?

When we talk about SendGrid’s pricing, we’re looking at a platform that offers a range of options, each designed to cater to different stages of business growth. It’s akin to walking through a market where each stall offers something unique – from basic necessities to premium goods. SendGrid’s free tier is like the sample stand, giving you a taste of what’s on offer, while the more advanced plans are like investing in high-quality ingredients that promise better results.

However, as your needs grow and you start exploring the more feature-rich tiers, the pricing escalates. It’s an investment in a tool that’s proven its worth in the email marketing arena, but this investment might not be feasible for all. Especially for smaller businesses or those just dipping their toes into email marketing, the cost can be a significant hurdle. It’s like contemplating whether to buy a state-of-the-art kitchen appliance when all you need is a basic blender.

Elastic Email: Budget-Friendly and Flexible

Elastic Email, meanwhile, enters the pricing discussion with a different approach. It presents itself as a cost-effective solution, especially appealing to small businesses or startups. Elastic Email’s pricing is like finding a café where the coffee is not only great but also reasonably priced. You get what you need without the frills and extras that inflate the cost.

The pay-as-you-go model of Elastic Email is particularly attractive. It allows businesses to pay for exactly what they use, no more, no less. This model is perfect for those whose email marketing needs fluctuate. It’s like dining at a restaurant where you can order à la carte instead of opting for an expensive set menu.

While Elastic Email’s feature set might not be as extensive as SendGrid’s, the lower cost makes it a compelling option for those on a tight budget. It offers a balance between functionality and affordability, making it a smart choice for businesses that need efficiency without a hefty price tag.

Deliverability: Ensuring Your Messages Reach Their Destination

The Journey to the Inbox: How Do They Stack Up?

In the intricate dance of email marketing, deliverability plays the leading role. It’s the difference between a standing ovation and an empty theater – your message needs to be seen to make an impact. This section deepens our dive into how SendGrid and Elastic Email ensure your emails don’t just leave the stage but also reach the spotlight of the inbox.

SendGrid: The Experienced Archer

SendGrid, with years of experience under its belt, has honed its deliverability skills to near perfection. It’s not just about shooting arrows; it’s about hitting the target every time. This platform understands the nuances of email deliverability, from the technicalities of email servers to the subtleties of spam filters.

A key aspect of SendGrid’s approach to deliverability is its emphasis on reputation. Just as a reputable actor draws a crowd, a strong sender reputation ensures your emails are welcomed by inboxes. SendGrid equips you with tools to monitor and improve your sender score, akin to an actor rehearsing diligently to perfect their craft.

But mastery in deliverability also requires staying ahead of the game. SendGrid continuously updates its strategies to align with the ever-changing email landscape. It’s like a seasoned actor who adapts to different roles, ensuring that their performance remains relevant and compelling.

Elastic Email: The Agile Newcomer

Elastic Email enters the deliverability scene with agility and innovation. While it might lack the years of experience that SendGrid boasts, it compensates with a fresh approach tailored to modern email challenges.

Personalization and segmentation are at the core of Elastic Email’s strategy. By ensuring that each email is relevant and engaging to its recipient, Elastic Email increases the chances of your emails being opened and interacted with, thus enhancing your sender reputation.

Moreover, Elastic Email recognizes the importance of real-time analytics in deliverability. It’s like having a live audience giving instant feedback. This feedback loop allows you to tweak and fine-tune your campaigns, ensuring better performance in future mailings.

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User Experience and Interface: Navigating with Ease

The First Touchpoint: How User-Friendly Are They?

In the digital marketing landscape, a tool’s user interface and overall experience can make a significant impact. It’s like entering a new coffee shop; you want the ambiance to be inviting and the menu easy to navigate. Let’s see how SendGrid and Elastic Email fare in terms of user experience and interface.

SendGrid: The Familiar Coffee House

SendGrid’s interface can be likened to a well-established coffee shop that’s been serving customers for years. The layout is familiar, and the menus are clearly laid out, making navigation relatively straightforward. For those who have been in the email marketing world for a while, SendGrid’s interface feels like coming home.

The dashboard is organized, giving you quick access to essential features like campaign creation, list management, and analytics. It’s like having a favorite table where everything you need is within arm’s reach.

However, for newcomers, this familiarity might come with a bit of a learning curve. While not overly complicated, the interface does require some initial exploration to become fully comfortable. It’s like visiting a coffee shop with an extensive menu; it might take a couple of visits to find your favorite drink.

Elastic Email: The Modern Café Experience

Elastic Email, in contrast, is like a modern café that’s recently opened in the neighborhood. The design is fresh, the layout is intuitive, and there’s an air of simplicity that welcomes newcomers.

The platform focuses on providing a user-friendly experience, especially for those who are not deeply technical. Setting up campaigns, managing contacts, and analyzing reports are all made straightforward. It’s like having a barista who knows your order just by looking at you – efficient and hassle-free.

Elastic Email’s interface is particularly appealing to small business owners or individuals who are new to email marketing. The learning curve is minimal, making it easy to jump in and start brewing your campaigns right away.

Customer Support: The Backbone of User Experience

The Safety Net: How Responsive and Helpful Are They?

In the realm of email marketing, having robust customer support is like having a safety net while walking a tightrope. No matter how experienced you are, knowing that help is just a call or click away can be reassuring. Let’s compare SendGrid and Elastic Email on their customer support front to see which one offers the safety net you might need.

SendGrid: Experienced Support with Depth

SendGrid, with its established presence in the market, brings a wealth of experience to its customer support. Think of it as having a wise mentor; someone who has seen it all and can guide you through any situation. The platform offers a variety of support channels, including email, phone, and chat, ensuring that help is available in the format that suits you best.

The depth of SendGrid’s support is apparent in its extensive knowledge base. It’s packed with helpful articles, tutorials, and FAQs, designed to answer your questions and solve problems even before you need to reach out for help. This is akin to having a comprehensive guidebook at your disposal.

However, it’s worth noting that the level of personalized support can vary depending on your plan. Higher-tier plans tend to receive more immediate and in-depth assistance, while basic plan users might find themselves relying more on the self-help resources.

Elastic Email: Agile and Accessible Support

Elastic Email takes a slightly different approach to customer support. It’s like having a friendly and approachable neighbor who’s always ready to lend a hand. The platform is known for its responsive and helpful customer service, which is a significant plus for users who value quick and efficient support.

One of the standout features of Elastic Email’s support is its accessibility. Regardless of your subscription level, you can expect a prompt and helpful response. This egalitarian approach to support is particularly appealing to smaller businesses or those just starting out.

In addition to traditional support channels, Elastic Email also offers a comprehensive knowledge base. It’s replete with guides, tutorials, and answers to common questions, empowering users to troubleshoot issues independently.


As we wrap up this detailed journey through the landscapes of SendGrid and Elastic Email, it’s evident that both platforms have their unique strengths and offerings. Your choice between the two boils down to your specific needs, business goals, and the nuances of your email marketing strategy.

SendGrid emerges as a robust and feature-rich option, ideal for those who need a comprehensive tool with a strong focus on deliverability and scalability. Its extensive feature set and tiered customer support make it a go-to choice for larger businesses or those with complex, high-volume email marketing needs. Think of SendGrid as the seasoned chef equipped to handle a grand banquet with finesse.

Elastic Email, on the other hand, shines with its budget-friendly pricing, user-friendly interface, and responsive customer support. It stands out as a smart choice for small to medium-sized businesses, startups, or those just beginning their email marketing journey. Elastic Email is like the agile and innovative cook who can whip up delightful meals even in a modest kitchen.

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author avatar
Ritu Dey
Rituparna is our go-to for all things tech. She delves into each business software in-depth for a hands-on review, as soon as they arrive. She hails from a Masters in English background and at WinSavvy, she usually writes on email marketing, SEO and social media marketing.
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