Moosend vs dotdigital Engagement Cloud: The Best Email Marketing Tool

Deciding between Moosend and dotdigital for 2024? Our insightful review compares their features to help you choose wisely

As we venture into 2024, the digital marketing landscape is more competitive than ever. At the heart of this landscape is email marketing, a tried and tested method that continues to evolve. In this space, two platforms stand out: Moosend and dotdigital Engagement Cloud. But which one is the best fit for your needs in 2024? Let’s dive into a detailed comparison, starting with one key area of functionality.

Moosenddotdigital Engagement Cloud
G2 Score – 4.6 out of 5 starsG2 Score – 4.3 out of 5 stars
TrustRadius Score – 9.8/10TrustRadius Score – 8.3/10

Ease of Use and User Experience

Navigating the Platforms

The Simplicity of Moosend

Moosend has been lauded for its user-friendly interface, making it a favorite among both novices and experienced marketers. The platform offers an intuitive dashboard that simplifies the complexities of email marketing. Setting up campaigns, managing mailing lists, and analyzing data are streamlined processes in Moosend. This ease of use is a significant advantage for those who want to focus more on their marketing strategies and less on navigating the tool.

The Comprehensive Approach of dotdigital

dotdigital Engagement Cloud presents a more feature-rich environment. It’s designed for users who seek a comprehensive tool that does more than just email marketing. While this results in a steeper learning curve, the platform offers powerful functionalities for those willing to explore its depths. Advanced features like omnichannel marketing capabilities and detailed customer journey tracking are at users’ disposal, making it a robust tool for large-scale marketing operations.

Template Design and Customization

The User-Friendly Template Options of Moosend

Moosend stands out for its approachable and flexible template design capabilities. Catering to a diverse range of businesses, the platform offers a rich library of email templates that are both modern and easily adaptable to different branding needs. These templates cover various themes and purposes, ensuring that users have a solid starting point for their email campaigns.

The platform’s strength lies in its intuitive drag-and-drop editor. This tool allows users, regardless of their technical expertise, to customize templates effortlessly. Users can adjust layouts, change color schemes, and add elements like images and call-to-action buttons to create emails that align with their brand identity. The editor also enables real-time previews, ensuring that emails are visually appealing and responsive across all devices.

dotdigital’s Advanced Customization Features

In contrast, dotdigital Engagement Cloud offers a more sophisticated toolkit for email design and customization. It caters to users who require a higher level of control over their email aesthetics. The platform provides a wide range of customizable templates, along with advanced editing options for more experienced designers.

With dotdigital, users can delve into detailed customization, including the ability to modify HTML and CSS for those who have the skills. This capability opens doors for creating unique, brand-specific email designs that stand out. Additionally, dotdigital supports dynamic content and interactive elements, enabling the creation of highly engaging and personalized email experiences.

Tailoring to Different User Needs

Moosend’s template design approach is centered around simplicity and effectiveness, making it an excellent choice for small to medium-sized businesses or marketers who prioritize ease of use without compromising on quality.

On the other hand, dotdigital’s advanced customization options are geared towards larger businesses or marketing teams that have specific design requirements or a dedicated design resource. The platform’s capabilities are well-suited for creating highly personalized and interactive email campaigns that capture the audience’s attention.

Automation and Workflow

Simplifying Email Marketing Automation with Moosend

Moosend’s automation features are designed to simplify the email marketing process, making it accessible and manageable for businesses of all sizes. The platform offers an intuitive automation builder, where users can create custom workflows based on specific triggers and subscriber actions. For instance, you can set up an automated welcome series for new subscribers or a re-engagement campaign for those who haven’t interacted with your emails in a while.

The beauty of Moosend’s automation lies in its ease of use combined with effectiveness. Users can effortlessly create complex email sequences that are automatically triggered, ensuring timely and relevant communication with their audience. This is especially beneficial for businesses looking to maintain consistent engagement with minimal manual effort.

Leveraging Advanced Automation in dotdigital

dotdigital Engagement Cloud, conversely, provides a more sophisticated level of automation. Its platform is equipped to handle intricate, multi-channel workflows, making it an ideal choice for larger businesses or those with comprehensive marketing needs. Users can create detailed automation strategies that not only encompass email but also integrate with other marketing channels like SMS or social media.

dotdigital’s automation capabilities extend to detailed segmentation and personalization, allowing users to tailor their messages based on intricate subscriber behaviors and preferences. This level of customization ensures that each subscriber receives content that is highly relevant to them, thereby increasing engagement and conversion rates.

Comparing Automation Approaches

Moosend’s approach to automation is about making powerful features accessible and easy to use. It’s an excellent choice for businesses that want to benefit from automated email marketing but don’t have the resources or need for overly complex solutions.

In contrast, dotdigital offers a more robust automation solution, ideal for businesses with advanced marketing strategies and those who require a high degree of customization and integration across multiple marketing channels.

Email Deliverability and Analytics

Making Sure Your Emails Land Effectively

Moosend’s Focus on Deliverability

Deliverability is a crucial aspect of email marketing, and Moosend places a strong emphasis on it. They adopt best practices to ensure high deliverability rates, such as maintaining a robust infrastructure and guiding users on optimizing their email content to avoid spam filters. Additionally, Moosend offers tools for list segmentation and automated list cleaning, which help in keeping your audience engaged and improving your overall sender reputation.

dotdigital’s Advanced Deliverability Solutions

dotdigital Engagement Cloud takes deliverability to another level with its sophisticated set of tools and features. They provide comprehensive solutions like domain authentication and dedicated IP addresses, essential for businesses with high-volume emailing needs. Their system also actively monitors email delivery and offers detailed insights into deliverability metrics, enabling users to identify and rectify issues that might affect their email performance.

Analyzing Campaign Success

Insights and Data with Moosend

Moosend provides robust analytics capabilities, allowing users to track key metrics such as open rates, click-through rates, and conversion rates. These insights are crucial for understanding the effectiveness of your campaigns and making data-driven decisions. Moosend also offers A/B testing, enabling you to test different aspects of your emails to see what resonates best with your audience.

Comprehensive Analytics in dotdigital

dotdigital Engagement Cloud offers a more expansive suite of analytics tools. Their platform goes beyond basic metrics, offering in-depth analysis of customer behavior and interactions. You can track the customer journey across multiple touchpoints and gain a holistic view of your marketing efforts. For businesses that rely on detailed data to tailor their marketing strategies, dotdigital’s advanced analytics provide a significant advantage.

Integration Capabilities and Ecosystem

Enhancing Your Marketing Strategy with Integrations

Moosend’s Integration Flexibility

Moosend understands the importance of integrating with a wide range of tools and platforms to create a more effective marketing strategy. The platform offers a variety of integrations with popular CRM systems, eCommerce platforms, and other marketing tools. These integrations allow users to synchronize their email marketing campaigns with other aspects of their business, enhancing efficiency and data consistency.

The simplicity of integrating Moosend with third-party tools makes it an attractive option for businesses looking to streamline their marketing efforts. For instance, integrating with an eCommerce platform like WooCommerce can enable automated product recommendation emails, while a CRM integration can help in tailoring emails based on customer interactions.

dotdigital’s Extensive Ecosystem

dotdigital Engagement Cloud goes a step further by offering an expansive range of integration options. The platform is built to seamlessly fit into a larger marketing ecosystem, connecting with a variety of digital tools and services. This includes advanced CRM integrations, social media platforms, and specialized analytics tools.

For businesses with complex marketing processes or those that heavily rely on multiple digital tools, dotdigital’s ability to integrate deeply with other systems is invaluable. It allows for a unified approach to managing customer data and marketing strategies, ensuring all components of your digital marketing efforts work in harmony.

The Power of Connectivity

Moosend’s integration capabilities offer flexibility and a range of options that cater to most standard digital marketing needs, making it a great choice for small to medium-sized businesses that use a variety of digital tools.

On the other hand, dotdigital’s extensive ecosystem and advanced integration capabilities are particularly beneficial for larger businesses or organizations with sophisticated marketing processes. Its ability to provide deep, seamless integration across multiple platforms and tools offers a powerful solution for those requiring a comprehensive, interconnected marketing strategy.

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Pricing and Value for Money


  • Free Plan: Offers access to basic features for up to 1,000 subscribers, including email campaigns, automation, and landing pages.
  • Pro Plan: Pricing starts at $8 per month for up to 2,000 subscribers, with unlimited emails. Includes advanced features like transactional emails, landing page builder, and phone support. The price scales with the number of subscribers.
  • Enterprise Plan: Custom pricing for businesses needing custom features like account management, SSO (Single Sign-On), and more.

dotdigital Engagement Cloud

  • Essential Plan: Designed for small and growing businesses, includes basic email marketing features. Pricing starts at around $250/month for up to 5,000 contacts.
  • Business Plan: Aimed at mid-sized businesses, offers advanced features like automation, segmentation, and reporting. The pricing is custom and based on the volume of emails and contacts.
  • Enterprise Plan: Tailored for large organizations, includes all features in the Business plan plus additional services. Pricing is custom and based on the business requirements.

Evaluating the Investment in Email Marketing Tools

Moosend’s Affordable Pricing Structure

Moosend is known for its competitive pricing, which makes it a particularly appealing choice for small businesses and startups. The platform offers a free plan with essential features, making it accessible for those just starting out or with limited budgets. As businesses grow, Moosend’s paid plans remain reasonably priced, scaling up with advanced features like increased subscriber limits and more sophisticated automation tools.

The value proposition with Moosend is in its balance of affordability and functionality. Users get a comprehensive set of email marketing tools without a hefty investment, making it an excellent choice for businesses that need efficiency and effectiveness on a budget.

dotdigital’s Comprehensive Offering

dotdigital Engagement Cloud, positioned at a higher price point, reflects its extensive feature set and advanced capabilities. Aimed at medium to large enterprises or those with complex email marketing needs, dotdigital’s pricing structure is built to match its comprehensive offerings.

While the investment in dotdigital might be significant compared to Moosend, the platform justifies its cost with a wide array of features, including advanced automation, detailed analytics, and extensive integration capabilities. For businesses that require a robust, all-in-one email marketing solution and have the budget to support it, dotdigital offers a powerful tool that can significantly enhance their digital marketing initiatives.


As we conclude our comprehensive exploration of Moosend and dotdigital Engagement Cloud, it’s clear that both platforms offer unique strengths, tailored to different types of users and business needs in the realm of email marketing.

Moosend emerges as an exceptional choice for small to medium-sized businesses, startups, or individuals stepping into the world of email marketing. Its user-friendly interface, affordable pricing, and effective automation features make it an accessible and efficient tool. The platform’s dedicated customer support and educational resources further enhance its appeal to those seeking a straightforward and supportive email marketing journey.

On the other hand, dotdigital Engagement Cloud is well-suited for larger enterprises or businesses with complex marketing needs. Its sophisticated automation capabilities, comprehensive analytics, and extensive integration options cater to a more advanced audience. The platform’s in-depth customer support and educational content provide additional value, making it a powerful tool for businesses seeking a comprehensive, all-in-one email marketing solution.

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author avatar
Ritu Dey
Rituparna is our go-to for all things tech. She delves into each business software in-depth for a hands-on review, as soon as they arrive. She hails from a Masters in English background and at WinSavvy, she usually writes on email marketing, SEO and social media marketing.
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