Constant Contact vs Campaign Monitor: Best Email Marketing Tool

Campaign Monitor or Constant Contact? Find out which is the superior email marketing platform for 2024 in our comprehensive guide.

In the bustling world of email marketing, the debate is as hot as ever: Constant Contact or Campaign Monitor – which reigns supreme in 2024? Both platforms have evolved, each boasting unique features that cater to diverse marketing needs. In this deep dive, we’ll unpack these tools, layer by layer, to help you pinpoint which one aligns best with your email marketing goals. Get ready for a no-fluff, actionable comparison that’s as engaging as your next email campaign should be!

Ease of Use: First Impressions and Ongoing Interactions

Imagine walking into a cozy café, where the aroma of coffee instantly makes you feel at home. That’s the vibe Constant Contact aims for with its sign-up process. It’s simple, inviting, and doesn’t bombard you with overwhelming choices. As soon as you’re in, you’re greeted with a dashboard that feels like a friendly guide, offering a smooth start for beginners. The platform doesn’t just throw you into the deep end; it holds your hand, showing you around with helpful prompts.

Campaign Monitor: Streamlined and Professional

Campaign Monitor, on the other hand, is like entering a sleek, modern office. The sign-up is swift, efficient, and means business. For those who appreciate minimalism and getting straight to the point, Campaign Monitor’s approach is refreshing. It’s clear, from the get-go, that this platform values your time and aims to get you started with as little fuss as possible.

Navigating the Dashboard: Your Daily Command Center

The dashboard of an email marketing tool is where you interact with the software on a daily basis. It’s the control room from where you launch your campaigns, analyze results, and plan your marketing strategy. The design and functionality of the dashboard in both Constant Contact and Campaign Monitor play a significant role in how users experience these platforms.

Constant Contact: A Focus on User-Friendly Interaction

Constant Contact’s dashboard is designed with user-friendliness at its core. Picture walking into a well-lit room where everything is neatly arranged and labeled – that’s the experience Constant Contact aims to provide. The dashboard is intuitive, with a clean layout that makes navigation straightforward, even for those who are new to email marketing.

The main features of the platform – such as creating campaigns, managing contacts, and viewing reports – are easily accessible from the main dashboard. This layout minimizes the learning curve for new users, allowing them to start their email marketing efforts without feeling overwhelmed by too many options or complex menus.

In addition to its simplicity, the Constant Contact dashboard is also visually appealing. The use of colors and icons is done thoughtfully, making the interface not just functional but also pleasant to use. This attention to visual detail contributes to an enjoyable user experience, encouraging users to explore the platform’s features more deeply.

Campaign Monitor: A Sleek, Efficiency-Driven Interface

Campaign Monitor, in contrast, offers a dashboard that speaks to efficiency and sophistication. It’s like entering a high-tech office where everything is optimized for performance. The design is sleek and modern, appealing to users who appreciate a more professional and streamlined interface.

The dashboard prioritizes efficiency, with the most commonly used features being easily accessible. This design philosophy is particularly beneficial for experienced marketers who prefer a no-nonsense approach that allows them to quickly navigate to the tools they use most frequently.

While the Campaign Monitor dashboard might have a slightly steeper learning curve compared to Constant Contact, it rewards users with powerful functionality once they become familiar with the layout. The platform’s focus on efficiency does not sacrifice functionality; instead, it enhances the user’s ability to execute complex campaigns with precision.

Crafting Your First Email: Where Ideas Take Shape

The real test of an email marketing tool is in the email creation process. This is where your ideas come to life.

Constant Contact: Making Design Accessible

Constant Contact ensures that anyone, regardless of their design experience, can create stunning emails. Its email builder is a playground of creativity, with drag-and-drop functionality and a plethora of templates. You can craft an email that looks like it was designed by a pro, all with a few clicks and drags. It’s perfect for those who want to focus more on their message and less on wrestling with design complexities.

Campaign Monitor: Precision and Customization

Campaign Monitor offers a more tailored email creation experience. It gives you the tools to craft emails with precision. While it might take a bit more time to master, the result is a highly customized, professional-looking email. This platform is ideal for those who have a clear vision of their email design and are willing to invest the time to bring it to life with exacting detail.


Constant Contact

  • Email Plan: Starting at $20/month based on the number of contacts. Includes email marketing, customizable templates, and reporting.
  • Email Plus Plan: Starting at $45/month based on contacts, including additional features like automated email series, online donations, and surveys & polls.

Campaign Monitor

  • Basic Plan: Starting at $9/month, includes basic email sending features, with a limit of 2,500 emails across your campaigns and automated emails.
  • Unlimited Plan: Starting at $29/month, offering unlimited sends, time zone sending, countdown timers, and more.
  • Premier Plan: Starting at $149/month, includes advanced features like pre-built engagement segments, send-time optimization, and advanced link tracking.
  • Custom enterprise solutions are also available with custom pricing.

User Support and Community: Navigating the Waters with a Helping Hand

Once you’re past the initial setup and start diving deeper into your email marketing campaigns, the availability and quality of user support become crucial. Both Constant Contact and Campaign Monitor recognize this, offering various forms of support to guide you through any challenges you might face.

Constant Contact: A Friend in Every Corner

Constant Contact excels in providing accessible and varied support options. Picture a tool where help is always just a few clicks away – that’s Constant Contact for you. Whether it’s through their detailed knowledge base, email support, live chat, or even phone support, you’re never left stranded. The platform understands that each user’s queries are unique, and so are their preferred ways of seeking help.

Their support goes beyond just solving technical issues. Constant Contact also offers resources to help you grow as an email marketer. This includes webinars, tutorials, and community forums, where you can learn best practices and share experiences with other users. It’s like having a mentor who not only fixes your problems but also teaches you how to avoid them in the future.

Campaign Monitor: Empowering Through Knowledge

Campaign Monitor approaches user support with a focus on empowering users through knowledge. They have a rich library of resources that delve into both the ‘how-tos’ and the ‘why-tos’ of email marketing. Their support is more than just troubleshooting; it’s about educating you on creating more effective campaigns.

While Campaign Monitor offers email and live chat support, their standout feature is the depth of their online resources. You can find detailed guides, case studies, and best practices, all designed to help you become a better marketer. It’s akin to having a comprehensive textbook at your disposal, where you can deep dive into any topic related to email marketing.

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Community Engagement: Learning and Growing Together

In the dynamic world of email marketing, the role of community engagement can be a decisive factor in a user’s experience with a platform. Both Constant Contact and Campaign Monitor offer opportunities for community interaction, each fostering a unique environment that reflects their approach to email marketing.

Constant Contact: Nurturing a Supportive Community

Constant Contact has cultivated a community atmosphere that’s akin to a friendly, bustling marketplace. Here, users from various backgrounds and levels of expertise come together to share insights, ask questions, and offer solutions. This lively interaction creates a supportive environment where both newbies and seasoned marketers can find help and inspiration.

The community forums are a hub of activity, with topics ranging from basic setup queries to advanced strategy discussions. What makes Constant Contact’s community stand out is its inclusive and welcoming nature. Users feel comfortable sharing their challenges, knowing they will receive helpful and encouraging responses. It’s not just about solving problems; it’s about building relationships and learning from each other’s experiences.

Moreover, Constant Contact often involves its own team in these community interactions, providing professional insights and updates directly to the users. This direct line of communication between the company and its users adds a layer of trust and responsiveness, making users feel heard and valued.

Campaign Monitor: A Gathering of Professionals and Experts

Campaign Monitor’s community, while smaller in comparison, is no less impactful. It feels more like an exclusive club of professionals and experts, where high-level discussions and exchange of sophisticated strategies take place. This environment is ideal for those who have a good grasp of the basics and are looking to elevate their email marketing game.

The discussions in Campaign Monitor’s community tend to be more focused on advanced topics, including in-depth analytics, segmentation strategies, and integration optimizations. It’s a place where seasoned marketers share their successes and innovative approaches, providing a wealth of knowledge for those looking to implement cutting-edge tactics.

This professional and somewhat niche community is a goldmine for users seeking to delve deeper into the technical and strategic aspects of email marketing. The quality of conversations and the level of expertise shared are top-notch, making it a valuable resource for serious email marketers.

Integrations: The Key to a Connected Ecosystem

In our interconnected digital world, the ability of an email marketing tool to seamlessly integrate with other software is a game-changer. It’s like having a well-oiled machine where every part works in harmony with the others. Let’s see how Constant Contact and Campaign Monitor stack up in this regard.

Constant Contact: A Universe of Integrations

Constant Contact impresses with its vast array of integrations. Imagine a Swiss Army knife; that’s Constant Contact when it comes to integrations. Whether you’re looking to connect with CRM systems, eCommerce platforms, social media, or event management tools, Constant Contact likely has you covered. This breadth of integrations means you can easily sync your email marketing efforts with almost every aspect of your business.

What stands out is how these integrations are not just numerous but also user-friendly. They are designed to be set up easily, ensuring that you don’t have to be a tech whiz to connect your favorite tools with your email campaigns. For small businesses and non-tech-savvy users, this is a significant advantage, as it allows them to create a more integrated and efficient marketing ecosystem without the need for specialized technical knowledge.

Campaign Monitor: Tailored and Powerful Connections

Campaign Monitor takes a more curated approach to integrations. While the list may not be as extensive as Constant Contact’s, the available integrations are powerful and highly relevant to modern marketing needs. Think of it as a specialized toolkit, where each tool is chosen for its ability to perform a specific, vital function exceptionally well.

The integrations offered by Campaign Monitor are geared towards enhancing specific aspects of your marketing strategy. This includes connections with leading CRM software, advanced eCommerce solutions, and key analytics tools. The focus here is on quality and depth, ensuring that each integration adds significant value to your email marketing campaigns. For businesses with a clear focus on specific marketing goals or those who rely heavily on a few key tools, Campaign Monitor’s integrations offer the precision and effectiveness needed.

Streamlining Workflows with Automation

Another aspect where integrations play a crucial role is in the automation of marketing workflows. Both platforms offer capabilities in this area, but their approaches differ.

Constant Contact: Simplifying Automation for Everyone

Constant Contact’s integrations extend into the realm of automation, allowing users to set up automated workflows that save time and increase efficiency. For example, you can automate emails triggered by specific actions in your CRM or eCommerce platform. This level of automation is designed to be straightforward and accessible, ensuring that even those new to email marketing can set up powerful automated campaigns with ease.

Campaign Monitor: Advanced Automation for Targeted Campaigns

Campaign Monitor offers sophisticated automation options that integrate seamlessly with its other features. Its automation capabilities are particularly powerful when used in conjunction with its segmentation and personalization features. This allows for highly targeted automated campaigns that are based not just on user actions but also on detailed subscriber data. For businesses looking to implement complex, data-driven marketing strategies, Campaign Monitor’s automation features are a potent asset.


As we wrap up our detailed comparison of Constant Contact and Campaign Monitor, it’s evident that both platforms bring distinct strengths to the table, catering to different needs and preferences in the realm of email marketing.

Constant Contact shines as a highly user-friendly platform, perfect for those new to email marketing or who prioritize ease of use and simplicity in their tools. Its intuitive dashboard, wide range of integrations, and a supportive community make it an excellent choice for small businesses and individuals seeking a straightforward, effective way to manage their email campaigns.

Campaign Monitor, on the other hand, appeals to users looking for a more sophisticated, efficiency-driven email marketing tool. Its sleek dashboard, focused integrations, and a community of experienced marketers make it ideal for professionals who want precision and advanced functionality in their campaigns. It’s a powerful choice for those who are willing to navigate a slightly steeper learning curve for the benefit of high-level email marketing execution.

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author avatar
Ritu Dey
Rituparna is our go-to for all things tech. She delves into each business software in-depth for a hands-on review, as soon as they arrive. She hails from a Masters in English background and at WinSavvy, she usually writes on email marketing, SEO and social media marketing.
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